Consult HP printers support executive with any of your issues?



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  • administrators

    really? haven't had anyone get passed this… is there any chance you can try it on a different machine, just to ensure it's related to your computer

    also try the various start files, there's a flash version and one that opens in the browser also one that should open on a mac



  • Hey! I got the same problem and I've tried everything.. It's driving me insane :(
    Adobe Settings: Check
    Installed to Desktop: Check
    Re-installed Adobe Flash Player.. Check


  • administrators

    hi there, i think we've resolved your issue via email, but I'll post the check list here for future reference.

    either of the following should work:
    first try this: http://www.kongregate.com/forums/7-technical-support/topics/213143

    the file path may being too long. Try to put the entire folder on your desktop or directly in the C drive or similar. And try to run it from there. A location with not as many nested folders.

    also sometimes flash is installed multiple times which seems to cause issues. Try re installing flash in that case.
    Hope that helps. If you are still having issues, let me know.

    Don't skip the last one, that usually works!


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